![]() ![]() ![]() Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. I am just a simple volunteer in the community like everybody else. The title Admin is a community setting and does not reflect my role. Despite taking out the BT600 adapter and/or the Voyager headset (i.e. 'Multiple devices connected Please connect only the device you wish to update'. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Just installed the Plantronics Hub for the first time and would like to apply the firmware updates that are available for both the headset and the BT dongle. Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings.
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